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Which countries can you deliver to?
We offer worldwide delivery.

Do I need an account to make a purchase?
No, you don’t need a customer account to make a purchase from us. However, one of the benefits of having a customer account is that your order history will be saved on your account. 

My product has stopped working during the guarantee/warranty period. What should I do?
Husqvarna’s products can be taken or sent to any authorised workshop for repairs/service, regardless of where you have purchased the product.

Do the stated prices include VAT?
Yes, unless otherwise stated, all prices shown in the webshop are inclusive of Swedish VAT (currently 25%).
If you are making a purchase for delivery to a non-EU country or as a company, the VAT is deducted at checkout.

How can I track my parcel?
Once we have processed and shipped your order, you will receive a link via email that you can use to track your parcel. 

How much is the shipping charge?
Our shipping charges are based on the weight and size of the products. We have a free shipping limit of €295 if the delivery can be sent via a collection point.
However, this does not apply to some special products that are limited by their weight or their size. Brushcutters & ride-on lawn mowers/garden tractors are examples of this.

Collection Point: Up to 20 kg & up to 1.4 m long.
All available shipping options and related shipping charges are always displayed at checkout. 

What are your opening hours?
Our opening hours are:
Monday-Friday: 08.00-17.00
Saturday: 10.00-14.00
Sunday: Closed
Bank Holidays: Closed 

For how long do you offer right of return?
We offer a 14-day right of return from the date on which you received/collected your product.
The right of return does not apply to products where the seal on the packaging has been broken, or to products that have been specially ordered e.g. Husqvarna Automower decal kits. 

How can I make payment?
We offer several convenient payment methods, payment with a VISA or Mastercard card and PayPal. 

I am having problems placing an order - what should I do?
Firstly, try selecting another payment method. If this is not possible, or if the problem still persists, please contact our customer service department via telephone, email or chat, and our friendly staff will assist you.

How can I be sure that my order has been received?
An order confirmation should have been sent to your inbox when the order was confirmed. Please contact our customer service department if you have not received an order confirmation via email.

What shipping options are available?
We offer shipping with DHL.

The shipping alternatives are always based on the size and weight of the parcel. 

DHL - Home Delivery means that your parcel is shipped by courier directly to your home address. Service Point means that your parcel is shipped to the nearest collection point. 

When will you send my order?
Your order will normally be shipped within 24 hours (weekdays excluding bank holidays), provided we have the product in stock. If the product is not in stock at the time of order, it usually takes 48 hours before your order is shipped from our warehouse. 

I don’t have SMS notification for my order - what should I do?
Did you happen to provide an incorrect phone number for notification purposes, or have you quite simply never received a notification?
No problem - you can always collect your parcel by using valid personal ID and the last four digits in your shipment ID.

For how long do I have a right of withdrawal?
We offer a 14-day right of withdrawal in accordance with the Swedish Distance and Doorstep Sales Act (SFS 2005:59).
The product must be returned in essentially the same condition and in the original packaging. If the product is sealed, the seal must not be broken. If the seal is broken upon return, the product is considered to have been used, in which case we reserve the right to make a price deduction corresponding to the decrease in the product’s value.
As the customer, you are liable for payment of the shipping cost for the return and, upon request, you must be able to provide proof that you have actually sent the product back to us. It is therefore very important that you always ask for a confirmation/acknowledgement of shipment from the freight company. 

How can I exchange a product?
Do you wish to exchange your product because you happened to order the wrong item?
Or because you feel that the size is not suitable for your purposes?
Please contact us with notification that you wish to exercise the 14-day right of return.
The product can then be returned to us, and you can simply order the correct product from our website.
We will refund you for the product you wish to exchange once we have received it.

How do I make a return?
You have a 14-day right of withdrawal/right of return from the date on which you receive or collect your order.
When returning a parcel, the parcel should be sent with a freight company of your choice to the address stated on the Return Form.

We are unable to collect a (return) parcel from a collection point. If this occurs, we must deduct €30 from the amount of your refund. It is therefore best, for your sake and ours, if you send back a return as a business parcel. 

What does it cost to return a product?
If you are exercising the right of withdrawal, you must pay the shipping cost for the returned item.

You may choose the freight company that you wish to use for the return shipment, however, it is important to ensure that the return is sent as a business parcel.

If we have sent you the wrong product, then naturally we will pay for the return shipping cost, and we will also assist you by providing a return delivery note. 

How long does it take to process a return?
We reserve the right to take up to 7 days to process a return from the date on which we receive the returned product. However, in most cases a return can be processed within 24 hours. 

How do I submit a complaint/report a fault or damage?
If you have received a defective product or the incorrect item, you need to submit a complaint.

Please contact our customer service department via the form below, with details of your order number as well as a description of the problem/complaint.

If your product has been damaged during transport, you should also send us photos of the damaged product. This will make the process easier and will save time for all parties involved. 

What happens if I fail to collect my parcel from the collection point?
If the parcel is not collected from the advised collection point, it will automatically be returned to us after 14 days. If this happens, we will charge an administration fee of €30.

Failure to collect a parcel is not deemed to constitute exercise of the right of withdrawal. 

What should I do if my parcel has been damaged during transport?
VISIBLE/HIDDEN DAMAGE: Visible transport damage must be reported immediately to the driver before you (i.e. the recipient) sign for the goods.
You should then submit a complaint to our customer service department. No compensation is payable if you fail to report visible damage to the driver upon receipt of the goods.
Hidden transport damage must be reported directly to our customer service department no later than five working days after the date on which you (i.e. the recipient) signed for the goods.
No compensation is payable if you fail to report hidden damage within this timeframe. When reporting all forms of transport damage, it is a requirement that our customer support department must receive photo documentation of the damage.
VIA COLLECTION POINT: If, when collecting your parcel from a collection point, you detect that it has been damaged, you should refuse the parcel and ask the personnel at the collection point to report the damage to the freight company. You should then also contact our customer service department to report the damage directly to us. 
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